The Great Resignation: Why your Contact Center Won’t Survive Without Animation
Contact center leaders are dismissing traditional ways of dealing with customers. Complex issues related to customer handling require automation and it is an efficient way to lessen the burden on manpower.
About 80% of customers are willing to pay more for a better customer experience. This guide will navigate through:
- The current trends
- Shortcomings of legacy methods
- How automation can be effective
- How contact centers get started with automation