Align for Success
Customer success (CS) is not an achievement of the department of customer success alone. All departments are equally responsible. And you know it, but do they?
Until every team understands their (role and) impact, it’s quite difficult to gain the buy-in and recognition you/your team deserves. Alternatively saying, achieving “Cross-Functional Alignment.”
This guide will help you understand what makes each team tick and how to build their trust by offering specific value. You’ll also discover:
- How to work and share data
- How to use revenue to bring teams together